FireText SMS is an invaluable and effective communication tool, especially considering people are more likely to interact with an SMS than email. With this integration you can choose between just sending SMS messages, or both sending and receiving SMS messages.
Messages can be sent to recipients on an individual basis, or you can utilise the bulk sending functionality to send to multiple records via Groups and/or Searches which is a real time efficiency.
Streamline your workflow further with SMS Snippets which are pre-written snippets of text you can use in your SMS messages.
Not only does the SMS inbox displays the recent history of all your SMS communications, you can also choose to add them as comments to your records to have a full audit of these communications.
To set up an account with FireText please contact them via itris@firetext.co.uk.